I have a technical problem I am unable to fix on my own.<\/p>\n
For some reason, Apple Mail (I’m on “Version 3.6 (936)”) has intermittently not sent email to some recipients from my lperson1@austin.rr.com account, a problem that started (I think) in late March. For a while I thought it might be rr.com’s fault, despite going through 2 layers of their generally unhelpful technical support, since they didn’t get down to the level of the Connection Doctor, didn’t seem to know how to do anything except follow their script, and said they couldn’t escalate me any further. (Thanks a lot, Time Warner.) However, I recently installed Thunderbird (which, I need to add, pretty much sucks) to isolate the problem, and it seems to send out the exact same messages fine, while the ones sent via Apple Mail never reach my email account, despite the settings for both being identical. The problem is especially frustrating, because the recipients it fail to send mail to tend to be the ones I communicate with most.<\/p>\n
The problem in brief, along with the troubleshooting steps taken to resolve it:<\/p>\n
Here’s a Connection Doctor transcript of a message that didn’t go through (taking out line breaks between to make the code tag work properly, and omitting a couple of signature URLs for the same reason):<\/p>\n
<\/code><\/p>\n The intermittent (but ever-more-frequent) nature of the problem makes it hard to track down where the failure is occurring. (I'm wondeirng if some secret address cache has filled up and needs to be purged, but if so I don't know where it is.) The Apple help files don't cover it, and Google searches don't turn up my specific problem, at least that I can tell. <\/p>\n So, does anyone have any suggestions as to what is wrong, and how I go about fixing the problem? I would very much prefer to use Apple Mail rather than switching completely to Gmail. <\/p>\n Updated 5\/25: An email specialist tells me that the relay information indicates it was successfully passed on to rr.com, and therefore is, in fact, their fault. I may have to fire their incompetent asses and go with AT&T instead.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":" I have a technical problem I am unable to fix on my own. For some reason, Apple Mail (I’m on “Version 3.6 (936)”) has intermittently not sent email to some recipients from my lperson1@austin.rr.com account, a problem that started (I think) in late March. For a while I thought it might be rr.com’s fault, despite […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[206],"tags":[314,313,315],"class_list":["post-1092","post","type-post","status-publish","format-standard","hentry","category-technology","tag-apple-mail","tag-roadrunner","tag-troubleshooting"],"_links":{"self":[{"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=\/wp\/v2\/posts\/1092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1092"}],"version-history":[{"count":5,"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=\/wp\/v2\/posts\/1092\/revisions"}],"predecessor-version":[{"id":21583,"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=\/wp\/v2\/posts\/1092\/revisions\/21583"}],"wp:attachment":[{"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lawrenceperson.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nCONNECTED Mar 30 17:47:54.616 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\nREAD Mar 30 17:47:54.668 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\n220 Welcome Road Runner. WARNING: *** FOR AUTHORIZED USE ONLY! ***
\nWROTE Mar 30 17:47:54.713 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\nEHLO [192.168.1.101]
\nREAD Mar 30 17:47:54.768 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\n250-hrndva-omtalb.mail.rr.com says EHLO to 70.114.129.203:49710
\n250-8BITMIME
\n250-ENHANCEDSTATUSCODES
\n250 PIPELINING
\nWROTE Mar 30 17:47:54.773 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\nMAIL FROM:
\nREAD Mar 30 17:47:54.827 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\n250 MAIL FROM accepted
\nWROTE Mar 30 17:47:54.829 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\nRCPT TO:
\nREAD Mar 30 17:47:54.925 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\n250 RCPT TO accepted
\n
\nWROTE Mar 30 17:47:54.929 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\nRCPT TO:
\nREAD Mar 30 17:47:54.982 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\n250 RCPT TO accepted
\nWROTE Mar 30 17:47:54.985 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\nDATA
\nREAD Mar 30 17:47:55.039 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\n354 continue. finished with \"\\r\\n.\\r\\n\"
\nWROTE Mar 30 17:47:55.043 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\nMessage-Id:
\nFrom: Lawrence Person
\nTo: Dwight Brown
\nContent-Type: text\/plain; charset=US-ASCII; format=flowed
\nContent-Transfer-Encoding: 7bit
\nMime-Version: 1.0 (Apple Message framework v936)
\nSubject: Test 3\/30 547PM
\nDate: Tue, 30 Mar 2010 17:47:54 -0500
\nCc: lawrenceperson@gmail.com
\nX-Mailer: Apple Mail (2.936)
\nMy guess it's still not working properly...
\nLawrence Person
\nlperson1@austin.rr.com
\n.
\nREAD Mar 30 17:47:55.097 [kCFStreamSocketSecurityLevelNone] -- host:smtp-server.austin.rr.com -- port:25 -- socket:0x29233210 -- thread:0x291318a0
\n250 OK 34\/6E-03525-0AF72BB4<\/p>\n